PERFORMANCE IMPROVEMENT FOR BUSINESS
At the end of the session, you will be able to implement a performance improvement plan for your business deploying the risk management framework based on understanding global best standards from COSO Enterpise Risk Management Integrating with Strategy and Performance 2017 and ISO 31000:2018 Risk Management - Guidelines.
FINANCIAL STATEMENTS: RELATE TO BUSINESS PERFORMANCE
At the end of the session, you will be able to explain your business financial statements and perform key ratios as financial health check.
A PROCESS APPROACH TO AUDITING AN ISO 9001:2015 QMS
At the end of the session, you will be able to implement key changes in the ISO 9001:2015 QMS – Requirements, the audit principles, evidences and guidelines for management system auditing, application of auditing guidelines and implementation of internal audit for Internal Auditors and their roles and responsibilities.
CUSTOMER CENTRICITY: LEAN WAY TO INNOVATION
At the end of the session, you will be able to implement customer persona and planned a marketing campaign , understand the lean way to solve issue, structuring hypothesis in understanding customer, priorities risk in running hypothesis and making experiment to proof assumption.
CUSTOMER SERVICE: THE FUTURE OF SALES
At the end of the session, you will be able to provide 5-star service to all sales, describe the importance of sales service, implementing sales pitch to all service call, handling disputes and grab opportunity, and proposed solution to solve customer issues.
CUSTOMER CENTRICITY: SALES TO PERFECTION
At the end of the session, you will be able to implement the importance of sales and their impact on the organization, design and deliver a sales process to perfection, handle objections with the probing technique by turning into sales satisfaction and completing the perfect sales system,
SPEED!: ACCELERATED PROBLEM SOLVING
At the end of the session, you will be able to implement the important of critical thinking in problem solving, breaking barrier in solving problem with speed, using tools in finding a solution in problem solving and understand different type of person/thinker in managing an issue.
MICROSOFT EXCEL: ANALYZE YOUR BUSINESS DATA WITH EXCEL PIVOTTABLE
At the end of the session, you will be able to set up a database, use selective PivotTable functions to analyze information and create a dashboard.
INTRODUCTION TO ACCOUNTING
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